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Unexplained Software error
Raised by
Date opened
Friday, 21 March 2014
After many months of successful use of Wiki Publisher I have consistently today received the following Software error. It seems to not be able to retrieve a required url, but I am able to connect to the server with ftp through Cyberduck & browsers. I successfully run your test publish. I am able to edit the wiki successfully. I do not see that I have made any changes likely to produce this error. Can you help??? I have people depending on this to work.

Document at does not appear to be in Wikipublisher XML: <!DOCTYPE HTML PUBLIC “-//W3C//DTD HTML 4.01 Transitional//EN” “”> <HTML><HEAD><META HTTP-EQUIV=“Content-Type” CONTENT=“text/html; charset=iso-8859–1”> <TITLE>ERROR: The requested URL could not be retrieved</TITLE> <STYLE type=“text/css”><!--BODY{background-color:#ffffff;font-family:verdana,sans-serif}PRE{font-family:sans-serif}→</STYLE> </HEAD><BODY> <H2>The requested URL could not be retrieved</H2> <HR noshade size=“1px”> <P> While trying to retrieve the URL: <A HREF=“”></A> <P> The following error was encountered: <BLOCKQUOTE> Unable to determine IP address from host name for <I></I> </BLOCKQUOTE>

<P> The dnsserver returned: <BLOCKQUOTE> Server Failure: The name server was unable to process this query. </BLOCKQUOTE>

<P> This means that: <PRE>

The cache was not able to resolve the hostname presented in the URL. 
Check if the address is correct. 

</PRE> <P>Your cache administrator is <A HREF=“”></A>.

<BR clear=“all”> <HR noshade size=“1px”> <ADDRESS> Generated Thu, 20 Mar 2014 10:51:29 GMT by (squid/2.6.STABLE 18?) </ADDRESS> </BODY></HTML>

First check your configuration for errors. If you cannot work out the problem, please forward this message in its entirety to Wikipublisher.

Proposed solution
The problem was due to DNS server transient malfunction and not due to Wiki Publisher.
Date closed
Saturday, 22 March 2014

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Page last modified on 22 March 2014 at 06:32 PM