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Summary
Unexplained Software error
Type
Bug
Raised by
Date opened
Friday, 21 March 2014
Description
After many months of successful use of Wiki Publisher I have consistently today received the following Software error. It seems to not be able to retrieve a required url, but I am able to connect to the http://metastudies.net/pmwiki/ server with ftp through Cyberduck & browsers. I successfully run your test publish. I am able to edit the wiki successfully. I do not see that I have made any changes likely to produce this error. Can you help??? I have people depending on this to work.

Document at http://metastudies.net/pmwiki/pmwiki.php?n=Site.PrintBook&action=publish&ptype=book&format=pdf&wpversion=2002039 does not appear to be in Wikipublisher XML: <!DOCTYPE HTML PUBLIC “-//W3C//DTD HTML 4.01 Transitional//EN” “http://www.w3.org/TR/html4/loose.dtd”> <HTML><HEAD><META HTTP-EQUIV=“Content-Type” CONTENT=“text/html; charset=iso-8859–1”> <TITLE>ERROR: The requested URL could not be retrieved</TITLE> <STYLE type=“text/css”><!--BODY{background-color:#ffffff;font-family:verdana,sans-serif}PRE{font-family:sans-serif}→</STYLE> </HEAD><BODY> <H2>The requested URL could not be retrieved</H2> <HR noshade size=“1px”> <P> While trying to retrieve the URL: <A HREF=“http://metastudies.net/pmwiki/pmwiki.php?”>http://metastudies.net/pmwiki/pmwiki.php?</A> <P> The following error was encountered: <BLOCKQUOTE> Unable to determine IP address from host name for <I>metastudies.net</I> </BLOCKQUOTE>

<P> The dnsserver returned: <BLOCKQUOTE> Server Failure: The name server was unable to process this query. </BLOCKQUOTE>

<P> This means that: <PRE>

The cache was not able to resolve the hostname presented in the URL. 
Check if the address is correct. 

</PRE> <P>Your cache administrator is <A HREF=“support@modicagroup.com”>support@modicagroup.com</A>.

<BR clear=“all”> <HR noshade size=“1px”> <ADDRESS> Generated Thu, 20 Mar 2014 10:51:29 GMT by median.onesquared.net (squid/2.6.STABLE 18?) </ADDRESS> </BODY></HTML>

First check your configuration for errors. If you cannot work out the problem, please forward this message in its entirety to Wikipublisher.

Importance
5
Proposed solution
 
Urgency
5
Status
Open
Resolution
The problem was due to DNS server transient malfunction and not due to Wiki Publisher.
Date closed
Saturday, 22 March 2014

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Page last modified on 22 March 2014 at 06:32 PM